Account FAQ

How do I register at PCH Prizes?

To open an account on PCH Prizes, click Register in the upper right hand corner of the website and fill in all of the required details. Once registered, you will be logged in and if you opt-in to our email program you will receive various promotional emails updating you on the newest ways to win.

What do I do if I forget my password?

If you cannot remember the password to your account please click on the Forgotten Password? Link directly underneath the Username box in the top right of the PCH Prizes web site. A new password will be sent to the registered e-mail address on your account.

What do I do if I forget my username?

If you forget your username only, then please contact our support team available by chat from 3pm until 1am daily or by e-mail at .(JavaScript must be enabled to view this email address). Please send any e-mails from the e-mail address with which you registered your PCH Prizes account and include the following details in order for us to provide your username:

• Your name
• Address, with post code
• Date of birth

Please note you must request a new password directly from the PCH Prizes web site by clicking on the Forgotten Password? Link directly underneath the Username box in the top right of the PCH Prizes web site

How do I withdraw my Prize Draw or Instant Win Game winnings?

All Prize Draw winnings will either be presented to you in person or sent in the mail in the form of a cheque. To receive Instant Win game winnings, please follow the instructions below.

When you win a cash prize while playing an Instant Win game, the PCH Prizes Team will be notified and will reach out to you by email to confirm your details. Once your details have been confirmed you will be sent a cheque.