Help
If you have any questions or you need anything at all please see the Frequently Asked Questions section below as we’ve tried to include answers to things we’re most commonly asked. If you can’t find what you are looking for then the contact us section lists ways in which you can direct your enquires to us.
The help section below is the general Help and FAQ, if you are looking for specific help please use on of the links provided
My Account Help
Games Help
Bingo Help
General Bonus Terms and Conditions
General FAQ’s
Who is Publishers Clearing House?
Founded in 1953, Publishers Clearing House is a leading multi-channel direct marketer of value-based consumer products and magazines and a respected leader in the direct marketing industry. Nationally known in America for its famous Prize Patrol that surprises screaming million dollar winners, the company has awarded over $220 Million (£130 Million) in prizes. To find out more about Publishers Clearing House, please visit the About Us page.
Who is PCH Prizes?
This website is owned and operated by Genting Alderney Limited, which is an approved licensee and autorsed by Publishers Clearing House to present this website under the PCH Prizes brand.
How do I register at PCH Prizes?
To open an account on PCH Prizes, click Register in the upper right hand corner of the website and fill in all of the required fields. Once registered, you will automatically be logged in to the website. If you opt-in to the email program you will receive various promotional emails directly from PCH Prizes, informing you of the latest opportunities that you have to win.
What do I do if I forget my password?
If you cannot remember the password to your account please click on the Forgotten Password? Link directly underneath the Username box in the top right of the PCH Prizes web site. A new password will be sent to the registered e-mail address on your account.
What do I do if I forget my username?
If you forget your username only, then please contact our support team available by chat from 3pm until 1am daily or by e-mail at .(JavaScript must be enabled to view this email address). Please send any e-mails from the e-mail address with which you registered your PCH Prizes account and include the following details in order for us to provide your username:
• Your name
• Address, with post code
• Date of birth
Please note you must request a new password directly from the PCH Prizes web site by clicking on the Forgotten Password? Link directly underneath the Username box in the top right of the PCH Prizes web site
Can I have more than one PCH Prizes account?
No. You may only have one active account. If multiple accounts are discovered for the same user, any inactive accounts will be closed. If both accounts are active, the account created first will be considered the original account will remain open and the secondary account will be closed. If a user is suspected of fraudulent activity, then both accounts will be closed. PCH Prizes will only allow one account per household. The household will be determined by address, IP address and or machine ID.
What are Prize Draws?
Prize Draws are a simple draw system that allows you to enter once a day. At the end of the promotional period, a winner will be chosen at random.
How do I know if the Prize Draw has ended and a winner has been chosen?
The expiration date of each Prize Draw is clearly stated in the rules for that draw. Upon the expiration date of a Prize Draw, a winner will be selected and the prize will be awarded.
How will I know if I’ve won a Prize Draw?
Whenever you win a Prize Draw, depending on how much you have won, you’ll either be notified by e-mail and sent a cheque OR visited by the Publishers Clearing House Prize Team, who will show up at your door to reward you with champagne, balloons, flowers and a cheque.
How many times can I enter a Prize Draw?
Prize Draw entries (per draw) are limited to one per calendar day. Therefore, if you enter a prize draw at 1am, you won’t be able to enter that prize draw again until midnight the following night. All times are based upon GMT.
Why can’t I enter a Prize Draw?
You can only enter each Prize Draw once per calendar day. If you have already entered, you will not be able to enter again, until the following day.
What types of Prize Draws are offered?
PCH Prizes offers entry opportunities for two types of Publishers Clearing House Prize Draws that can be entered everyday for an opportunity to win cash prizes. The first type of Prize Draw is the free Prize Draw opportunities, which can be found on the Prize Draw page and there is no prize point redemption needed to enter. You can win anywhere from £5,000 to £100,000.
The other type of Prize Draw that is offered is a Prize Point redemption exclusive Prize Draw. These are more exclusive because you must have enough prize points in order to enter these Prize Draws, which can be anywhere from 25 to 250 Prize Points. The award values of these Prize Draws range from £50 to £500.
At the end of the particular promotion period for each prize draw, a winner will be randomly selected and informed of their win. For more information on when a promotion will end, please refer to the rules of that particular promotion.
How do I found out more about the advertisement I’ve just seen?
Please e-mail our specialist team at .(JavaScript must be enabled to view this email address) to find out more about the products and services you see advertised on the PCH Prizes web site. Please detail the approximate time and date and the nature of the advert and we’ll forward you all the relevant details.
What is an Instant Win game?
Instant Win games consist of several different types of games that offer you the chance to play for free to win cash, casino bonuses, or our virtual currency called Prize Points. Real cash prizes are awarded every day. Any winnings are credited to your PCH Prizes account for use on our real money PCH Prizes games. Winners may also choose to receive any Instant Win game cash prize in the form of a cheque.
In order to withdraw instant win cash prizes via any payment method, you would initially have to make a deposit using that payment method. However, Should you wish to withdraw via banker’s draft then no deposit would be required.
In order to request a cheque, you will need to send an e-mail requesting the amount you’d like to withdraw along with your name, address and account number/username to .(JavaScript must be enabled to view this email address) from the e-mail address you have registered to your account. PCH Prizes will only send cheques to the address registered on the account and reserve the right to request identification and proof of address. The minimum you can request to withdraw via cheque is £100. Minimum deposits and withdrawal amounts as well as fees shown on the Payment Methods pages will determine withdrawal options. Please note that the option to withdraw by banker’s draft before depositing is only open to instant win cash prize winners on PCH Prizes and not to non-deposit bonus offers or any other promotion.
Casino Bonuses are also, awarded every day and are credited directly to your PCH Prizes account for use on our real money PCH Prizes games. This money will not be available for withdrawal from your account until it has been wagered 40 times and only £200 of winnings can be withdrawn.
Prize Points are also awarded everyday and can be used to redeem for entries into exclusive real cash Prize Draws.
How do I know the Instant Win games are fair?
At PCH Prizes the winner selection process is completely random and unbiased. We have no way of determining, in advance, who the winners may be or where they may come from. For the instant win games, computer-generated potential winning times will be randomly selected throughout the promotional periods and prizes will be randomly assigned to the winning times. If you are the first person to play the instant win game at or after a winning time during a promotional period, you will win a prize.
How do I play an Instant Win game?
To play an Instant Win game you must have a PCH Prizes account. Please register by clicking on the Register button in the upper right hand corner. Once registered, find your favourite Instant Win game and click play.
How do I know if I’ve won?
You’ll receive a pop-up on your screen as soon as you’ve won notifying you of the amount. You will then be able to view the winnings through the My Account section of the web site.
What can I do with my winnings?
If you have won Prize Points from one of the Instant Win games, you can redeem these to enter in to Exclusive Prize Draws, which can be found when you click on the Prize Point Draws tab on the Prize Draw page or by clicking on the Spend Prize Points tab on the Prize Points page.
Cash winnings will be deposited into your account and can be withdrawn immediately following the withdrawal procedures explained here or feel free to play any of our exciting PCH Prizes games. If you prefer to receive your winning by cheque, please see procedures explained above.
Casino bonuses must be used to play our PCH Prizes games and cannot be withdrawn until you have reached the wagering requirement at which point you will be limited to a £200 withdrawal.
We have over 100 games to play, including casino favourites such as Roulette or Blackjack.
Can I play for real money on the Instant Win games?
Instant Win games do not require you to make a wager, however you are able to win real cash, casino bonuses, and prize points.
I’m having trouble playing Instant Win games or entering the Prize Draws, what can I do?
If you are having trouble with the Prize Draw or Instant Win games: Ninety percent of game problems are caused by a corrupt Flash Player. If you are having trouble, the first step is to uninstall and re-install a clean copy of the Adobe Flash Player.
To uninstall Flash:
- Navigate to http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157
- Click on the correct uninstaller for your computer
- Save it to your desktop
- Double click the uninstaller on the desktop and follow the instructions
- When it is complete, reboot your computer
To install Flash:
- Navigate to http://www.adobe.com/products/flashplayer/
- Click Download Now and follow the instructions
- Navigate back to http://www.pchprizes.co.uk and select a game
If you have followed these steps and are still having trouble, please email us the problem as well as your computer specifications. It is important for us to have this information so we can research the issue. Please send the following:
Operating System:
- Browser (Internet Explorer 7, Firefox 2, etc):
- Internet Connection (dial up/broadband):
- CPU Speed:
- RAM:
Can I contact Customer Services?
You can contact our customer service team for any PCHPrizes.co.uk gaming query. For immediate resolution, please contact our Live Support facility between 3pm and 1am. Alternatively, send an e-mail to .(JavaScript must be enabled to view this email address) and we will respond to your query within 24 hours.
If you wish to contact Publishers Clearing House, you may write to their Customer Service department at 101 Winners Circle, Port Washington, NY 11050 USA.
Business Opportunities
Please email us at .(JavaScript must be enabled to view this email address) to discuss any business opportunities.
