If you have any questions or you need anything at all please see the Frequently Asked Questions section below as we’ve tried to include answers to things we’re most commonly asked. If you can’t find what you are looking for then the contact us section lists ways in which you can direct your enquires to us.
The help section below is the general Help and FAQ, if you are looking for specific help please use one of the links provided
Who is Publishers Clearing House?
Founded in 1953, Publishers Clearing House is a leading multi-channel direct marketer of value-based consumer products and magazines and a respected leader in the direct marketing industry. Nationally known in America for its famous Prize Patrol that surprises screaming million dollar winners, the company has awarded over $243 Million (£162 Million) in prizes. To find out more about Publishers Clearing House, please visit the About Us page.
Who is PCH Prizes?
This website is owned and operated by Publishers Clearing House to bring exciting free prize draws and huge cash prizes to the UK.
How do I register at PCH Prizes?
To open an account on PCH Prizes, click Register in the upper right hand corner of the website and fill in all of the required fields. Once registered, you will automatically be logged in to the website. If you opt-in to the email program you will receive various promotional emails directly from PCH Prizes, informing you of the latest opportunities that you have to win.
What do I do if I forget my password?
If you cannot remember the password to your account please click on the Forgotten Password? Link directly underneath the Username box in the top right of the PCH Prizes web site. A new password will be sent to the registered e-mail address on your account.
What do I do if I forget my username?
Within the email, please provide us with the following:
We will endeavour to reply to all emails within 24 – 48 hours
Please note you must request a new password directly from the PCH Prizes web site by clicking on the “Forgotten Password?” link directly underneath the Username box in the top right of the PCH Prizes web site
Can I have more than one PCH Prizes account?
No. You may only have one active account. If multiple accounts are discovered for the same user, any inactive accounts will be closed. If both accounts are active, the account created first will be considered the original account will remain open and the secondary account will be closed. If a user is suspected of fraudulent activity, then both accounts will be closed.
What are Prize Draws?
Prize Draws are a simple draw system that allows you to enter once a day. At the end of the promotional period, a winner will be chosen at random.
How do I know if the Prize Draw has ended and a winner has been chosen?
The expiration date of each Prize Draw is clearly stated in the rules for that draw. Upon the expiration date of a Prize Draw, a winner will be selected and the prize will be awarded.
How will I know if I’ve won a Prize Draw?
Whenever you win a Prize Draw, depending on how much you have won, you’ll either be notified by e-mail and sent a cheque OR visited by the PCH Prizes Team, who will show up at your door to reward you with champagne, balloons, flowers and a cheque.
How many times can I enter a Prize Draw?
There are a limited number of Prize Draws that can be entered in to multiple times per day as long as a user has enough Prize Points to qualify for each entry. For these prize draws, the maximum number of entries per draw is five per day. There are also other Prize Draws on the site that allow users to enter once per calendar day. Therefore, if you enter a prize draw at 1am, you won’t be able to enter that prize draw again until midnight the following night. All times are based upon GMT.
Why can’t I enter a Prize Draw?
If you have already entered for the day, you will not be able to enter again until the following day.
What types of Prize Draws are offered?
PCH Prizes offers entry opportunities for two types of Publishers Clearing House Prize Draws that can be entered everyday for an opportunity to win prizes. The first type of Prize Draw allows a user to receive multiple entries in a single day using Prize Points. A user can select up to 5 entries as long as they have enough points to enter that draw. Each entry could be anywhere from 0 – 250 Prize Points to enter. The other type of Prize Draw can only be entered once a day and does not require Prize Points to enter.
At the end of the particular promotion period for each prize draw, a winner will be randomly selected and informed of their win. For more information on when a promotion will end, please refer to the rules of that particular promotion.
What is an Instant Win game?
Instant Win games consist of several different types of games that offer you the chance to play for free cash or our virtual currency called Prize Points. If you are a winner you will be contacted by PCH Prizes within 1-3 days by a PCH Prizes representative to let you know how you can redeem your winnings.
PCH Prizes will only send cheques to the address registered on the account and reserve the right to request identification and proof of address.
Prize Points are awarded everyday and can be used to redeem for entries into Prize Draws.
How do I know the Instant Win games are fair?
At PCH Prizes the winner selection process is completely random and unbiased. We have no way of determining, in advance, who the winners may be or where they may come from. For the instant win games, computer-generated potential winning times will be randomly selected throughout the promotional periods and prizes will be randomly assigned to the winning times. If you are the first person to play the instant win game at or after a winning time during a promotional period, you will win a prize.
How do I play an Instant Win game?
To play an Instant Win game you must have a PCH Prizes account. Please register by clicking on the Register button in the upper right hand corner. Once registered, find your favourite Instant Win game and click play.
How do I know if I’ve won?
You’ll receive a pop-up on your screen as soon as you’ve won notifying you if you have won a cash prize and the amount that you have won. You will then be contacted by a PCH Prizes representative to congratulate you and confirm your address, so a cheque can be sent to you to collect your winnings.
If you have received Prize Points, they will be automatically applied to your Prize Points balance on the website.
What can I do with my winnings?
If you have won Prize Points from one of the Instant Win games, you can redeem these to enter in to Prize Draws.
Cash winnings will be sent out to the winners address on file by cheque..
I’m having trouble playing Instant Win games or entering the Prize Draws, what can I do?
If you are having trouble with the Prize Draw or Instant Win games: Ninety percent of game problems are caused by a corrupt Flash Player. If you are having trouble, the first step is to uninstall and re-install a clean copy of the Adobe Flash Player.
To uninstall Flash:
- Navigate to http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157
- Click on the correct uninstaller for your computer
- Save it to your desktop
- Double click the uninstaller on the desktop and follow the instructions
- When it is complete, reboot your computer
To install Flash:
- Navigate to http://www.adobe.com/products/flashplayer/
- Click Download Now and follow the instructions
- Navigate back to http://www.pchprizes.co.uk and select a game
If you have followed these steps and are still having trouble, please email us the problem as well as your computer specifications. It is important for us to have this information so we can research the issue. Please send the following:
- Browser (Internet Explorer 7, Firefox 2, etc):
- Internet Connection (dial up/broadband):
- CPU Speed:
How do I find out more about the advertisement I’ve just seen?
Can I contact Customer Services?
If you wish to contact Publishers Clearing House, you may write to our Customer Service department at 101 Winners Circle, Port Washington, NY 11050 USA.