Games Help

What kind of casino games does PCH Prizes offer?

PCH Prizes currently offers its players over 100 exciting games, including all the most popular card, table games, casino and Slot machines. We also have Progressive Games, as well as Video Poker and Arcade games offering a wide variety and choice to players, so you should be able to find your favourite game. We are working on new games on a day-to-day basis. You will be automatically notified when new games become available.

How can I be sure that the games are fair?

Genting Alderney (the owner of PCHPrizes.co.uk) is fully licensed in Alderney. The payout percentage, which is the percentage of the total wins out of total bets, is being independently tested and audited on a monthly basis by one of the leading international accounting and auditing firms. The payout percentage report (RTP - Return to Player) is displayed on the PCH Prizes website, so that you can be sure that the games are fair and honest..

How is the outcome of the casino games generated?

PCH Prizes uses a very sophisticated Random Number Generator (RNG) to create a randomised outcome for each game. The odds for both real money and fun mode games are created with this random number generator. In all card-based games, like Blackjack and Baccarat, the deck/s of cards are shuffled prior to each hand being dealt.

What happens if I am suddenly disconnected from the Internet while I play?

Because Internet connections malfunctions can occur due to several reasons not in our control, we have developed a sophisticated integrated abnormal disconnection handling mechanism, which will always protect the player’s interest in such an event.

If for some reason, you get disconnected from the Internet while you are in the middle of a game, don’t panic. If you are unable to reconnect to PCH Prizes you will be logged out after 30 minutes of inactivity. You can later connect to PCH Prizes and log in as usual.

If you manage to reconnect before you are logged out, the type of game you were playing determines what you will see upon reconnection.

In Blackjack, Craps and Video Poker, upon reconnecting to PCH Prizes, you will automatically be returned to the exact state were the game was interrupted, so you can continue exactly from the same point you left off, and decide what you want to do, just in like in any game round.

In games like Slots and Roulette, where the player does not make decisions in the game after the round had been started, you will be logged in to the casino again. You can see how the game has finished by clicking on the ‘Game history’ button.

I am not sure what the previous game round result was. What do I do?

You can go into the ‘Game History’ section and view the previous rounds and their results. If you have any further questions, feel free to contact our customer support staff. You can chat live with one of our representatives between 3pm and 1am or send an e-mail. Request a response between 3pm and 1am and an agent will write back as soon as possible..

What do I do if after placing a bet I suddenly change my mind? How do I remove the bet?

In games like Blackjack, Roulette, Craps and Baccarat just right click your mouse on the chips you wish to remove. In Roulette and some other games you can also click on the ‘Clear Bet’ button to remove your entire bet from the table.

In Slots and Video poker, just press the ‘Cash out’ button to remove your coins from the machine back to your balance. If other coins remain in the machine, don’t worry, they will automatically return to your balance once you exit the game.

Where can I find complete detailed instructions, including House Rules on the various games?

Just click on the help button on the bottom right side of the game window that you are in. This will give you a complete set of instructions, House Rules and explanations for all games.  Please be aware that some games can only be played for cash and others can be played for either points or cash.

How old do I have to be to play for real money?

In order to play for real money you must be at least 18 years of age.

Can I contact Customer Services?

You can contact our UK based customer service team for any PCHPrizes.co.uk gaming query. For immediate resolution, please contact our Live Support facility between 3pm and 1am. Alternatively, send an e-mail to.  (JavaScript must be enabled to view this email address) .(JavaScript must be enabled to view this email address) and we will respond to your query within 24 hours.